b9999 Privacy Policy — Your Data, Your Rights

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information that may include:

• Full name and date of birth (required for KYC age verification purposes).
• Mobile phone number (required for account registration and payment processing via bKash, Nagad, or Rocket).
• Email address, where provided during registration or in communications with support.
• Identity documentation submitted for KYC verification, including national ID cards, passports, or other government-issued identification documents.
• Transaction records, including deposit amounts, withdrawal requests, payment method details, and betting history associated with your account.

1.2 Information Collected Automatically

When you access and use the b9999 platform, we automatically collect certain technical and usage data, which may include:

• Device information: device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Network information: IP address, mobile network operator, and approximate geographic location derived from your IP address (country and region level only — not precise GPS coordinates).
• Usage data: pages and features accessed, time and duration of sessions, game titles played, betting patterns, and interactions with the platform interface.

b9999 uses the personal data we collect for the following purposes:

• Account management: to create and maintain your b9999 player account, verify your identity, process your login credentials, and enable access to the platform's features.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to verify that payment accounts are registered in your name.
• KYC and compliance: to verify your age (21+), identity, and the source of funds deposited to your account, as required to operate a responsible gambling platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities described in our Terms & Conditions.
• Responsible gaming: to monitor gaming patterns and identify players who may be at risk, and to apply any responsible gaming tools (such as deposit limits or self-exclusion) that a player has requested.
• Customer support: to respond to your enquiries, complaints, and support requests, and to maintain records of our communications with you for quality assurance purposes.

We do not use your personal data for automated decision-making or profiling in a way that produces legal effects concerning you or significantly affects you, beyond the fraud detection and responsible gaming monitoring described above.

b9999 processes your personal data on the following legal bases:

• Contractual necessity: processing is required to perform our contract with you (i.e., to operate your account, process payments, and deliver the services you have signed up for).
• Legal obligation: processing is required for b9999 to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and fraud reporting duties.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and general platform improvement, where such processing does not override your fundamental rights and freedoms.
• Consent: where you have provided explicit consent to a specific processing activity, such as opting in to receive promotional communications. You may withdraw consent at any time by contacting our support team.

4.1 When We Share Data

b9999 does not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: your mobile number and transaction data are shared with bKash, Nagad, Rocket, and other payment providers solely for the purpose of processing your deposit and withdrawal transactions. These providers are bound by their own privacy and security obligations.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive anonymised session and gameplay data for game delivery and technical purposes. No personally identifiable information is shared with game studios beyond what is technically necessary.
• Legal and regulatory authorities: we may be required to disclose your personal data to law enforcement, regulatory bodies, or other government authorities where required by applicable law, court order, or for the prevention of fraud or other criminal activity.
• Service providers: we may engage trusted third-party service providers (such as hosting companies, analytics providers, and customer support software vendors) to assist in operating the platform. These providers are authorised to use your data only as necessary to provide services to b9999 and are contractually bound to maintain the confidentiality and security of your data.

b9999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. In practice, this means: account data and transaction records are retained for a minimum of five (5) years from the date of your last transaction or account closure, whichever is later, to comply with financial record-keeping requirements. KYC documents submitted for identity verification are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.

When personal data is no longer required, b9999 will securely delete or anonymise it. Where full deletion is not technically possible (for example, because data has been stored in backup archives), b9999 will isolate the data and protect it from further processing until deletion is possible. You may request information about the specific retention period applicable to your data by contacting our support team.

b9999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and the b9999 platform, encrypted storage of sensitive account and payment data, access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, and regular security reviews of our systems and processes.

While b9999 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, b9999 will notify you without undue delay and take all reasonable steps to mitigate the impact of such an incident.

7.1 How b9999 Uses Cookies

b9999 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website. We use the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as session management, login authentication, and secure payment processing. These cookies cannot be disabled without breaking essential platform functionality.
• Analytics cookies: these help us understand how players use the platform, which pages are most visited, where sessions end, and how features perform. This data is used in aggregated, anonymised form to improve the platform's design and functionality.
• Functional cookies: these remember your preferences (such as language selection) to personalise your experience on return visits.

You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the b9999 platform and may prevent you from accessing certain features, including login and deposit functions. b9999 does not use third-party advertising cookies or cross-site tracking cookies.

As a user of b9999, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]:

• Right of access: you have the right to request a copy of the personal data b9999 holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that b9999 is bound by.
• Right to restrict processing: you have the right to request that b9999 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

b9999 will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it. b9999 will not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be applied.

The b9999 platform does not contain links to third-party websites. All navigation within the platform directs users to internal b9999 pages only. Game content delivered by third-party providers such as Pragmatic Play, Evolution Gaming, and Spribe is embedded within the b9999 platform environment; accessing game content does not redirect you to those providers' own websites. b9999 is not responsible for the privacy practices of any third-party service providers whose infrastructure underpins the platform, but we contractually require all such providers to handle any data they process on our behalf in a manner consistent with this Privacy Policy.

b9999 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a person under the age of 21 has registered an account on b9999, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

b9999 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. Where a change is material — for example, where we introduce a new purpose for processing your data or share your data with a new category of third party — we will make reasonable efforts to notify you directly via the mobile number or email address associated with your account before the change takes effect.

Your continued use of the b9999 platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change to this policy, you should stop using the platform and may request closure of your account by contacting our support team.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the b9999 support team. Our team is available 24 hours a day, 7 days a week, via live chat on the b9999 website. You may also reach us by email — our address is [email protected] (plain text only; this address is not a clickable link). Please include your registered mobile number and a description of your request so our team can assist you efficiently.

This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translated version of this policy, the English version shall prevail. b9999 makes no representation that the Platform or its services are appropriate or available for use in jurisdictions outside Bangladesh.